Afleveringen
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In this episode of the Pints and Polishing Podcast, hosts Marshall and Nick discuss various aspects of the detailing industry, including the importance of choosing the right products, the challenges of weight cutting in UFC, and the significance of reputation in business.
They share personal experiences, insights on customer interactions, and the impact of product quality on success in detailing. The conversation also touches on the importance of hard work and the lessons learned from both success stories and failures in the industry.
Takeaways
Buying is about results and customer satisfaction.
Trying new things in business can lead to success.
Weight cutting challenges are prevalent in UFC.
Proper paint correction is crucial for coating success.
Product quality directly affects detailing results.
Reputation is key in the detailing industry.
Many detailers face challenges due to poor product choices.
Success stories highlight the importance of hard work.
Detailing can reveal hidden issues in vehicles.
Choosing the right coating can prevent future headaches.
Chapters
00:00 Introduction to Buying and Selling in Detailing
02:30 Experiences at the Sphere and Business Trials
04:50 UFC Insights and Weight Cutting Challenges
10:00 Paint Quality and Detailing Challenges
19:58 The Importance of Proper Products in Detailing
30:04 Reputation and Product Choices in the Detailing Industry
40:02 Success Stories and Lessons Learned in Detailing
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In this episode of the Pints of Polishing podcast, hosts Marshall and Nick discuss the transition into fall, upcoming events, and the complexities of consumer expectations in the car detailing industry.
They explore the disconnect between consumer knowledge and service realities, emphasizing the importance of clear communication and understanding pricing strategies.
The conversation highlights the impact of inflation on consumer perceptions and the necessity for service providers to educate their clients about the true costs of services. Through anecdotes and insights, they aim to improve the customer experience and foster better relationships between consumers and service providers.
Takeaways
The excitement of fall is not shared by everyone.
Upcoming events can create a buzz in the community.
Consumer misunderstandings can lead to negative experiences.
Education is key for consumers in the service industry.
Inflation has changed consumer expectations significantly.
Clear communication can prevent misunderstandings.
Pricing strategies should reflect the true cost of services.
Service providers must educate clients about their work.
Role-playing can enhance sales pitches and confidence.
Building good customer relationships is essential for success.
Chapters
00:00 Introduction to the Podcast and Fall Excitement
03:02 Upcoming Events and Weekend Plans
05:50 Consumer Expectations vs. Service Reality
12:01 Understanding Consumer Knowledge and Inflation Impact
18:01 Role of Communication in Service Industry
24:00 Pricing Strategies for Detailing Services
30:03 Navigating Customer Relationships and Expectations
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Zijn er afleveringen die ontbreken?
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In this conversation, Marshall and Nick discuss the importance of finding humor in online interactions and not taking things too seriously. They emphasize the value of laughter and the need to avoid getting offended by differing opinions.
They also highlight the importance of surrounding oneself with diverse perspectives and the benefits of iron sharpening iron. The conversation touches on the negativity and bashing that can occur in online communities and the need for positivity and respect.
They also mention the efforts they have made to improve the packaging of their products for customer satisfaction. In this part of the conversation, Nick and Marshall discuss the importance of effort and striving for perfection in their company.
They also talk about the upcoming releases of pads and products, as well as the reformulation of Ceramic Snow. They emphasize the need for a consistent maintenance program for vehicles and the importance of not focusing too much on the duration of products. They also mention the benefits of using Ceramic Snow once a month for a thorough cleaning.
Takeaways
Find humor in online interactions and don't take things too seriously.
Surround yourself with diverse perspectives and embrace the value of iron sharpening iron.
Avoid getting offended by differing opinions and focus on positivity and respect.
Continuously improve and innovate to enhance customer satisfaction. Effort and striving for perfection are important values in their company
They are working on releasing pads and products in collaboration with a manufacturer
The reformulation of Ceramic Snow has improved its cleaning ability
They emphasize the need for a consistent maintenance program for vehicles
Duration should not be the primary focus when using products
Ceramic Snow is recommended for a thorough cleaning once a month
Chapters
00:00 Introduction and Fall Vibes
03:21 The Power of Laughter and Not Taking Things Too Seriously
09:45 Embracing Diverse Perspectives and Iron Sharpening Iron
16:09 Avoiding Offense and Focusing on Positivity and Respect
19:39 Continuous Improvement for Customer Satisfaction
28:46 The Importance of Effort and Striving for Perfection
30:41 Upcoming Releases of Pads and Products
35:01 The Reformulation of Ceramic Snow
39:32 Don't Focus Too Much on Duration
44:30 Ceramic Snow for a Thorough Cleaning
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In this conversation, Marshall and Nick discuss various topics including their recent experiences, education systems, driving habits, and starting a detailing business. They share their thoughts on the importance of taking responsibility, the changing landscape of education, and the need for basic business principles.
They also touch on the significance of focusing on macro aspects of a business rather than getting caught up in micro details. Additionally, they provide insights on washing towels separately and investing in high-quality towels. In this conversation, Nick and Marshall discuss the importance of using high-quality microfiber towels and knowing when to replace them.
They emphasize that cheaper towels are meant to be thrown away eventually and can cause damage to surfaces if used for too long.
They also highlight the need for relationships with experienced detailers and suppliers who can provide guidance and support when encountering difficult situations. The conversation concludes with a reminder to walk away from jobs that are beyond one's expertise and to prioritize building valuable relationships in the industry.
Takeaways
Take responsibility for your actions and mistakes.
The education system is changing, and there is a growing trend of not wanting to be told that you made a mistake.
Focus on macro aspects of your business, such as marketing and sales, rather than getting caught up in micro details.
Invest in high-quality towels for detailing purposes.
Wash towels separately and pay attention to the dryer settings. Using high-quality microfiber towels is essential for effective detailing and preventing damage to surfaces.
Cheaper towels are meant to be thrown away eventually and can cause problems if used for too long.
Building relationships with experienced detailers and suppliers is crucial for getting guidance and support in challenging situations.
It's okay to walk away from jobs that are beyond one's expertise and to prioritize building valuable relationships in the industry.
Chapters
00:00 Introduction and Recent Experiences
03:10 Taking Responsibility and the Changing Education System
07:23 The Importance of Basic Business Principles
09:07 Focusing on Macro Aspects of Your Business
16:45 Investing in High-Quality Towels
19:21 Washing Towels Separately
21:03 The Importance of Using High-Quality Microfiber Towels
23:18 Knowing When to Replace Microfiber Towels
30:13 The Value of Building Relationships in the Detailing Industry
37:21 The Importance of Seeking Guidance and Support
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Today on the podcast Nick and Marshall discuss their excitement for the start of the football season and their experiences with fantasy football. They also talk about their favorite teams and the changing landscape of sports fandom.
The conversation then shifts to their thoughts on sports betting and the decline of interest in fantasy football with the rise of sports gambling. They also touch on their preferences for certain car brands and the evolution of the automotive industry.
The conversation covers various topics including the evolution of American trucks, the impact of the internet on people's lives, and the importance of managing online interactions. The hosts discuss the changes in truck designs over the years, from Jeep Wranglers to larger trucks like the Dodge Dakota and Silverado.
They also touch on the rise of SUVs and the impact of American manufacturers abandoning smaller vehicles. The conversation then shifts to the internet and the need for maturity and intentionality in navigating online platforms. They emphasize the importance of avoiding negative content and focusing on entertainment and positivity.
The hosts also discuss the value of talent and hard work showcased on the internet, as well as the need to be discerning about the information and advice found online. They conclude by wishing listeners a happy Labor Day weekend.
Takeaways
The start of the football season is an exciting time for fans
Fantasy football can be a fun way to engage with the sport, but it may not be for everyone
Sports betting has become more popular and may impact the popularity of fantasy football
Fandom can be influenced by factors such as location, family, and player popularity
The automotive industry has evolved over time, with German brands gaining popularity and American brands struggling to keep up American trucks have evolved over the years, with Jeep Wranglers, Dodge Dakotas, and Silverados being notable examples.
The rise of SUVs and the abandonment of smaller vehicles by American manufacturers gave foreign brands an opportunity to gain market share.
The internet can have a negative impact on people's lives if they get caught up in negative content and arguments.
It takes maturity and intentionality to navigate the internet in a positive way and avoid getting sucked into negative rabbit holes.
The internet can be a platform to showcase talent and hard work, but it's important to be discerning about the information and advice found online.
Wishing listeners a happy Labor Day weekend.
Chapters
00:00 Introduction and Excitement for the Football Season
03:04 The Rise of Sports Betting and the Decline of Fantasy Football
07:28 Factors Influencing Fandom
09:13 The Evolution of the Automotive Industry
19:40 The Evolution of American Trucks
25:11 Navigating the Internet with Maturity and Intentionality
31:14 Showcasing Talent and Hard Work on the Internet
41:13 Wishing You a Happy Labor Day Weekend
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In this episode of the Pints and Polishing podcast, Marshall and Nick discuss various topics including buying and selling, car culture, using TRX and Eco One, and their experiences at car shows.
They also share stories about getting tires repaired and evaluating a used car for purchase. In this conversation, Nick and Marshall discuss the importance of getting a used car inspected by a mechanic before purchasing it.
They emphasize that if a seller refuses to allow a mechanic inspection, it's a major red flag. They also talk about the significance of taking care of a vehicle and the potential problems that can arise after 60,000-70,000 miles.
They caution against overpaying for a used car and highlight the need to negotiate based on the vehicle's condition and market value. The conversation also touches on the topic of accepting payments in a business and the importance of keeping proper financial records.
Takeaways
It's important to provide as much information as possible to educate and inform others in the car care industry.
Car culture is evolving, with more people becoming famous in the car world without being directly involved in the car business.
The versatility of products like TRX and Eco One allows for various dilution ratios and applications, making them useful for different cleaning needs.
Car shows offer a chance to see different types of cars and engage with car enthusiasts.
Choosing between new and used tires depends on personal preference and the specific situation.
When evaluating a used car for purchase, it's important to inspect it thoroughly and consult with a trusted mechanic. Always get a used car inspected by a mechanic before purchasing it
Refusing a mechanic inspection is a major red flag when buying a used car
Take care of your vehicle to avoid major problems down the line
Negotiate the price of a used car based on its condition and market value
Keep proper financial records and accept payments in a way that aligns with your business goals
Chapters
00:00 Introduction and Sharing Information
03:20 Remembering Rob Pitts and the Changing Car Culture
06:26 The Versatility of TRX and EcoOne
09:39 Using EcoOne for Rinse and Cleaning
13:42 Exploring Car Shows and Engaging with Car Enthusiasts
20:56 Getting Tires Repaired and Evaluating a Used Car
26:55 The Importance of a Mechanic Inspection
30:03 American Made Cars and Vehicle Maintenance
36:29 Negotiating the Price of a Used Car
43:38 Accepting Payments and Keeping Financial Records
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In this conversation, Marshall and Nick discuss various topics including beer tasting, the importance of getting advice from knowledgeable friends, the confusion in the market regarding ceramic coatings, the challenges of selling high-ticket services, the importance of having the right insurance coverage for mobile detailers, and the need to title vehicles in the business name.
In this conversation, Nick and Marshall discuss the importance of insurance and protecting oneself in business. They talk about the different types of insurance needed for various situations, such as liability insurance for mobile detailing and property insurance for businesses.
They also touch on the challenges of getting paid for services rendered and the importance of having good relationships with lawyers, insurance agents, and accountants. The conversation concludes with a discussion on the difficulties of collecting money owed and the need to protect oneself legally.
Takeaways
Be cautious when trying new beers and rely on the opinions of trusted friends.
Seek advice from knowledgeable friends before making big purchases or decisions.
There is a lot of confusion in the market regarding ceramic coatings, and it's important to do thorough research before investing in them.
Selling high-ticket services requires a different skill set and may not be suitable for everyone.
Mobile detailers should have the appropriate insurance coverage to protect themselves and their business.
Titling vehicles in the business name can provide additional protection in case of accidents or lawsuits. Insurance is crucial for protecting oneself in business, whether it's liability insurance for mobile detailing or property insurance for businesses.
Having good relationships with lawyers, insurance agents, and accountants is important for navigating the complexities of insurance and legal matters.
Getting paid for services rendered can be challenging, and it's important to establish clear payment terms and be prepared to take action if necessary.
Collecting money owed can be a difficult and costly process, and it's important to weigh the potential costs and benefits before pursuing legal action.
Chapters
00:00 Beer Tasting and Trusted Opinions
03:00 Confusion in the Ceramic Coatings Market
09:43 Challenges of Selling High-Ticket Services
13:39 Importance of Insurance Coverage for Mobile Detailers
21:33 Titling Vehicles in the Business Name for Added Protection
29:09 The Importance of Insurance in Business
32:55 Building Relationships with Professionals
36:45 Challenges of Getting Paid
41:14 The Difficulties of Collecting Money Owed
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Welcome to the Podcast we have some fun topics this week! The conversation revolves around the topic of car buying habits and the potential risks associated with purchasing new vehicles.
The hosts discuss their personal experiences with family members who frequently buy cars and the financial implications of such habits. They also touch on the current state of car quality control and the impact of COVID-19 on the industry.
The conversation concludes with a discussion on the importance of responsible testing and decision-making when it comes to car care products. The conversation revolves around the importance of charging customers properly and avoiding unnecessary fees.
The hosts discuss the misconception of passing on credit card fees to customers and emphasize the need for common sense in pricing. They highlight the importance of understanding the true cost of running a business and charging accordingly.
The conversation also touches on the benefits of credit cards and the pitfalls of nickel-and-diming customers. Overall, the hosts stress the importance of treating customers fairly and transparently.
Takeaways
Car buying habits can have significant financial implications
The quality control of new cars may have been affected by COVID-19
Testing and research are crucial when using car care products
Responsible decision-making is important when purchasing vehicles Charge customers properly and avoid unnecessary fees
Understand the true cost of running a business and factor it into pricing
Avoid nickel-and-diming customers and be transparent in pricing
Treat customers fairly and provide a positive experience
Chapters
00:00 Car Buying Habits and Financial Implications
03:00 The Impact of COVID-19 on Car Quality Control
06:12 The Importance of Responsible Testing in Car Care
10:03 Making Informed Decisions When Buying Vehicles
21:25 The Importance of Charging Customers Properly
23:21 Understanding the True Cost of Running a Business
27:13 Avoiding Nickel-and-Diming Customers
31:37 Treating Customers Fairly and Transparently
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Welcome to the podcast! Today the conversation revolves around the themes of competition, reputation, and the importance of making smart business decisions.
The guys discuss the mindset of detailers at car shows, the value of competition in business, and the impact of following the wrong people or using the wrong products.
They emphasize the significance of reputation in the industry and how it can affect a business's success. They also touch on the importance of showing up on time and delivering quality work.
The hosts encourage listeners to analyze their business decisions and make choices that align with their long-term goals. In this conversation, the hosts discuss the importance of reputation in business and personal life. They emphasize the need to protect one's reputation both online and offline, as it can have a significant impact on opportunities and success.
They highlight the interconnectedness of the business world and how people talk and share information about others. The hosts also stress the importance of considering the long-term effects of actions and decisions, such as the impact of drinking a Coke every day or cutting corners to save a few dollars. They encourage listeners to think about what they want out of life and how their actions and reputation can help them achieve their goals.
Takeaways
Competition is important in business and can drive growth and improvement.
Reputation is crucial in the detailing industry and can open doors for new opportunities.
Cutting corners and making decisions based solely on cost can damage a business's reputation.
Showing up on time and delivering quality work are key factors in building a strong reputation.
Analyzing business decisions and aligning them with long-term goals is essential for success. Protecting your reputation is crucial in both business and personal life.
Your reputation can impact the opportunities and success you achieve.
Actions and decisions have long-term effects that should be considered.
Consider the interconnectedness of the business world and how people talk and share information.
Think about what you want out of life and how your actions and reputation can help you achieve your goals.
Chapters
00:00 Introduction and Setting the Stage
02:51 The Role of Competition in Business
09:55 The Significance of Reputation in the Detailing Industry
16:59 The Pitfalls of Following the Wrong People or Using the Wrong Products
24:06 The Importance of Showing Up on Time and Delivering Quality Work
28:09 Making Smart Business Decisions for Long-Term Success
32:51 The Impact of Online Presence on Reputation
35:28 The Limited Impact of Cost of Product on Business
43:00 The Difference Between Skill Set and Business Reputation
46:29 The Connection Between Reputation and Opportunities
50:58 Changing Circles for Success
55:08 Protecting Reputation for Long-Term Success
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In this episode, Marshall and Nick discuss various topics including the Olympics, car features, crazy drivers, and the detailing industry. They share their thoughts on the high expenses of the Olympic basketball team, the annoyance of certain car features like seatbelt reminders, and the challenges of dealing with crazy drivers on the road.
They also touch on the presence of pop-up detailers in the industry and the misconceptions surrounding the low entry point of the detailing business. In this conversation, Marshall and Nick discuss various topics related to car detailing.
They talk about the importance of letting a car's engine cool down before cleaning it, the use of wax in detailing, the best way to clean floor mats, the effectiveness of canopies for outdoor detailing, and the satisfaction of polishing and restoring a car's appearance.
They also mention the use of dry ice and laser cleaning for car restoration. Overall, the conversation highlights the different aspects and techniques involved in car detailing.
Takeaways
The high expenses of the Olympic basketball team raise questions about the use of taxpayer money
Certain car features can be annoying and hinder the driving experience
Dealing with crazy drivers on the road can be frustrating and lead to accidents
The presence of pop-up detailers in the industry is a common occurrence and should be expected It is important to let a car's engine cool down before cleaning it to avoid potential issues.
The use of wax in detailing has become less common, with many detailers opting for spray-type protection products.
Cleaning floor mats requires using the right products and techniques, and it is important to consider the material and construction of the mats.
Canopies can be useful for outdoor detailing, but they can also be flimsy and require extra time and effort to set up.
Polishing and restoring a car's appearance is a satisfying aspect of detailing, and it is often the reason why many detailers get into the business.
Dry ice and laser cleaning are effective methods for car restoration and can bring old cars back to a like-new condition.
Chapters
00:00 Introduction and Buying/Selling
05:38 Annoying Car Features That Hinder the Driving Experience
10:43 Dealing with Crazy Drivers on the Road
14:09 The Presence of Pop-Up Detailers in the Industry
20:36 Letting the Engine Cool Down
23:59 The Decline of Wax
27:09 Cleaning Floor Mats
31:49 The Pros and Cons of Canopies
38:17 The Satisfaction of Polishing
40:08 The Effectiveness of Dry Ice
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In this episode, Marshall and Nick discuss the current state of the economy and how it may impact the detailing industry. They reflect on past economic downturns and the lessons learned from them.
They emphasize the importance of being prepared, both defensively and offensively, and taking advantage of opportunities that may arise during tough times.
They encourage listeners to pay attention to their business, manage their finances wisely, and be willing to take risks. Ultimately, they believe that hard work and a proactive mindset will lead to success, even in challenging economic conditions.
Takeaways
Be prepared for economic downturns by managing your finances wisely and having a defensive strategy in place.
Take advantage of opportunities that may arise during tough times by being proactive and willing to take risks.
Pay attention to your business and industry trends to stay ahead of potential challenges.
Work hard and be willing to put in the extra hours to ensure the success of your business.
Focus on the buy side of things and look for ways to invest and grow during economic downturns.
Chapters
00:00 Introduction and Setting the Stage
03:06 The Importance of Paying Attention and Being Selective in Who to Listen to
09:28 Recognizing the Signs of Economic Downturns
16:24 Preparing Defensively and Offensively for Economic Challenges
23:35 The Role of Hard Work and Taking Advantage of Opportunities
32:55 Conclusion and Final Thoughts
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Welcome to another episode of the podcast! The conversation covers various topics including drinking preferences, cooking on a pellet smoker, waterless washing, airline travel, car emblems, and dealing with pet hair in cars. In this conversation, Marshall and Nick discuss the importance of caring for your vehicle and how it can impact its value and your overall experience.
They emphasize the need to educate customers on proper vehicle care and the penalties that may come with neglecting it. They also discuss the different options for ceramic coatings and the importance of starting with a product that makes you feel comfortable. They encourage listeners to watch their YouTube channel for more information on car care.
Takeaways
People have different preferences when it comes to drinking, and it's important to respect those choices.
Cooking on a pellet smoker is easy and convenient, allowing for a more relaxed cooking experience.
Waterless washing is a concept that some people struggle to understand, but it can be an effective and efficient way to clean a car.
Airline travel can be challenging, especially in busy airports, and there are often issues with delays and pilot availability.
Car emblems can be a source of debate, with some people preferring to remove them for a cleaner look.
Dealing with pet hair in cars can be a common problem, and there is no perfect solution, but using brushes and elbow grease can help remove the hair. Proper vehicle care is important for maintaining its value and your overall experience.
Educating customers on how to care for their vehicles can help them become specialists in their area.
Starting with a ceramic coating product that makes you feel comfortable is key.
Layering coatings can provide additional protection and peace of mind.
Watching the Hyper Clean Store YouTube channel can provide more information on car care.
Chapters
00:00 Introduction and Drinking Preferences
02:31 Understanding Waterless Washing
06:07 Debating the Removal of Car Emblems
21:21 Dealing with Pet Hair in Cars
24:56 The Importance of Caring for Your Vehicle
28:24 The Benefits of Layering Coatings
37:09 Watch the Hyper Clean Store YouTube Channel for Car Care Tips
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Welcome back to another episode! Marshall and Nick discuss the importance of providing basic car care information and the lack of general knowledge in the industry.
They share personal experiences with wheel cleaning and the consequences of using the wrong products. The conversation then shifts to the distinction between car guys and brand guys, and the potential pitfalls of modifying cars without considering the overall impact.
They also touch on the importance of keeping cars clean and the potential damage caused by using improper chemicals. In this conversation, Nick and Marshall discuss the importance of using the right chemicals and products when detailing cars. They emphasize the risks of using cheap or inappropriate chemicals, especially on modern car interiors and wheels.
They highlight the potential for damage and the need to prioritize quality over cost. They also discuss the mindset of cutting corners and the importance of investing in proper coatings and application techniques. The conversation concludes with a reminder to support American-made car care products.
Takeaways
There is a need for basic car care information in the industry
Using the wrong products can lead to damage, such as with wheel cleaning
There is a distinction between car guys and brand guys
Modifying cars without considering the overall impact can be detrimental
Keeping cars clean is important for their overall appearance and longevity Using cheap or inappropriate chemicals can lead to damage on modern car interiors and wheels.
Cutting corners on quality products and coatings is not worth the risk.
Investing in proper coatings and application techniques is essential for long-lasting results.
Supporting American-made car care products helps the industry and economy.
Chapters
00:00 Introduction and the Need for Basic Car Care Information
02:23 The Consequences of Using the Wrong Products
06:21 Car Guys vs. Brand Guys: Understanding the Difference
10:06 The Pitfalls of Modifying Cars without Consideration
12:33 The Significance of Car Cleanliness
19:54 The Risks of Using Cheap or Inappropriate Chemicals
24:15 The Impact of Cost-Cutting on Car Interiors
31:01 Prioritizing Quality Over Cost in Car Detailing
36:06 The Importance of Proper Coatings and Application Techniques
39:34 Supporting American-Made Car Care Products
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In this conversation, Marshall and Nick discuss various topics, including their favorite drinks, the DMV, the Olympics, and the challenges of marketing and sales.
They touch on the importance of networking and marketing in business, the cost of advertising on the internet, and the need for a strong sales strategy. They also highlight the disconnect between marketing promises and the reality of achieving success.
Overall, the conversation emphasizes the dedication and hard work required to succeed in business. In this conversation, Nick and Marshall discuss their recent experiences at a dealership and the lack of thorough inspections and preventative maintenance.
They highlight the importance of proactive business models and the need for transparent and comprehensive inspections in the automotive industry. They also touch on the future of electric vehicles and concept cars, emphasizing the need for modern chemicals and detailing techniques to keep up with the changing technology in cars.
Takeaways
Networking and marketing are essential for business success.
Marketing on the internet can be expensive and requires a significant investment of time and money.
There is a disconnect between marketing promises and the reality of achieving success.
Sales and marketing are distinct but interconnected aspects of business.
Success in business requires dedication, hard work, and a strong sales strategy. Dealerships and mechanics often lack thorough inspections and preventative maintenance
Proactive business models are more effective than reactive ones
Transparent and comprehensive inspections are crucial in the automotive industry
The future of cars is shifting towards electric vehicles and concept cars
Modern chemicals and detailing techniques are necessary to keep up with changing car technology
Chapters
00:00 Introduction and Favorite Drinks
04:06 Buying or Selling the Olympics
06:04 The Enjoyment of Watching the Olympics
08:10 The Motivational Side of the Olympics
12:29 Reliving the Moments of the Original Dream Team
17:20 The Importance of Networking and Marketing in Business
22:40 The Cost of Advertising on the Internet
25:07 The Disconnect Between Marketing Promises and Reality
27:23 The Distinction Between Sales and Marketing
31:03 The Dedication and Hard Work Required for Business Success
32:51 Dealership Inspections and Preventative Maintenance
45:00 The Importance of Thorough Inspections
55:41 The Future of Electric Vehicles and Concept Cars
01:03:14 The Role of Modern Chemicals and Detailing Techniques
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Welcome to Another Ask Me Anything!!!
The conversation covers various topics related to coatings, mobile setups, personal experiences, and the quality of products in the detailing industry.
The hosts discuss the possibility of coatings with filling qualities, the importance of shaking liquid chemicals, setting up a mobile detailing business, favorite grand tour cars, surrounding oneself with like-minded people, and personal growth as a boss.
They also touch on the responsibility of detailers to use high-quality products and the role of distributors in educating customers about inferior products. In this conversation, Marshall and Nick discuss various topics related to business operations and detailing products.
They address the use of wrong info in business discussions, the quality of ingredients in cleaning products, the differences between surfactants in different applications, the effectiveness of touchless car wash products, the challenges of hiring and maintaining a team, the shelf life of coatings, and their favorite flavors of High Noon drinks.
Takeaways
Coatings with filling qualities are not currently available, but it is a possibility for the future.
Shaking liquid chemicals is a habit that can be hard to break, even when it comes to carbonated drinks.
Simplicity is key when setting up a mobile detailing business, and it's important to find a setup that works for your specific needs.
Surrounding yourself with like-minded people is important for personal and professional growth.
Detailers should take personal responsibility for the quality of products they use on customers' cars and not settle for inferior options.
Distributors should educate customers about the differences in product quality and recommend superior options. Using 'we' in business discussions can create a more professional image, even for solo operators
Dish soaps and car wash soaps have different surfactants and are designed for different purposes
Touchless car wash products can be effective, but they may require harsher chemicals and careful application
Hiring can be a challenging process, and it's important to be open to hiring multiple candidates to find the right fit
Coatings have a shelf life of around 6-12 months after opening, depending on storage conditions
High Noon drinks are refreshing, and everyone has their favorite flavor
Chapters
00:00 Coatings and Filling Qualities
02:21 Shaking Liquid Chemicals
06:05 Favorite Grand Tour Cars
09:41 Taking Responsibility for Product Quality
21:46 Personal Growth and Apologies
23:29 Comparing Detailing Career to Boxing/MMA
30:33 The Use of Pronouns in Business Discussions
33:47 The Quality of Ingredients in Cleaning Products
39:46 The Differences Between Surfactants in Different Applications
45:33 The Effectiveness of Touchless Car Wash Products
55:14 The Shelf Life of Coatings
57:11 Favorite Flavors of High Noon Drinks
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In this conversation, Marshall and Nick discuss various topics including their drink choices, car shows, preferences for cars and appliances, and the crossover between different car brands. They also touch on the importance of quality and the changing landscape of car shows. The conversation concludes with a discussion about the size and practicality of mid-sized SUVs compared to luxury sedans.
The conversation covers various topics related to the detailing industry, including the preference for sedans, the profitability of different services, the pricing and challenges of PPF, the use of wheel coatings, and the importance of staying focused on core processes. The hosts discuss the need for high-level shops to address pricing issues in the PPF business and the potential impact on the industry.
They also emphasize the importance of knowing what makes the most money in your business and staying true to your expertise. The conversation concludes with a discussion on the HyperClean Specialist Facebook group and the value of community in sharing experiences and knowledge.
Takeaways
Car shows have evolved and now feature a diverse range of cars, making them more interesting and appealing to a wider audience.
Appliances, such as ovens and refrigerators, can last a long time if properly maintained, despite the perception that they don't make them like they used to.
The crossover between different car brands allows for more options and variety for consumers, but it also raises questions about brand identity and uniqueness.
Mid-sized SUVs may not always provide enough space and practicality for growing families, and luxury sedans can offer a more comfortable and spacious alternative. There is a preference for sedans among certain customers, and some individuals remain loyal to sedans despite other options.
Profitability per service is an important consideration, and different services have different profit margins.
The pricing of PPF has become a contentious issue, with some high-level shops questioning the practices of film companies.
Staying focused on core processes and knowing what makes the most money in your business is crucial for success.
The HyperClean Specialist Facebook group provides a valuable community for detailers to share experiences and knowledge.
Chapters
00:00 Introduction and Drink Choices
02:24 The Evolution of Car Shows
06:09 The Longevity of Appliances
09:21 The Crossover Between Car Brands
15:12 Scratches and Damage to Cars
17:35 Night Vision and Thermal Vision in Cars
23:12 Mid-sized SUVs vs. Luxury Sedans
25:03 The Sedan Preference and Loyalty
27:00 Profitability and Pricing in the Detailing Industry
30:50 The Importance of Staying Focused on Core Processes
39:47 The Use and Challenges of Wheel Coatings
43:19 The Debate on Using Water-Based Sprays on Ceramic Coatings
48:57 The Value of Proper Prep and Focus on Core Processes
53:48 The Importance of Community in the Detailing Industry
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In this episode, Marshall and Nick discuss various topics related to car care and detailing. They start by talking about coating chrome wheels and aluminum wheels, highlighting the differences and considerations for each.
They then discuss the best methods for removing dog hair from car interiors, including using dressing or fabric softener spray. The conversation also covers the importance of proper prep before applying ceramic coatings and the potential issues with dealership paint jobs.
They conclude by discussing the need for marketing and the importance of investing in paid advertising. The conversation revolves around the importance of image and branding in business.
The guys discuss the need for businesses to present themselves in a professional and high-quality manner to attract customers and build a lasting brand. They use analogies such as the Blair Witch Project and Jerry Seinfeld to illustrate the difference between short-term success and long-term sustainability.
They also emphasize the importance of investing in marketing and protecting assets, such as cars, through coatings and PPF.
The conversation concludes with a discussion on the challenges of dealing with customers who think they know everything and the importance of being honest and transparent as a business.
Takeaways
Consider the differences and specific considerations for coating chrome wheels and aluminum wheels.
Use dressing or fabric softener spray to effectively remove dog hair from car interiors.
Proper prep is crucial before applying ceramic coatings to ensure optimal bonding and longevity.
Dealership paint jobs may have hidden defects or issues that need to be addressed.
Investing in paid advertising can help boost business and reach a wider audience. The way a business presents itself to the outside world is crucial for long-term success and sustainability.
Investing in marketing and maintaining a professional image is essential for attracting customers and building a strong brand.
Protecting assets, such as cars, through coatings and PPF can prevent issues like clear coat failure and maintain their value.
Being honest and transparent with customers is important, and it's okay to admit when you don't know something.
Customers who think they know everything can be challenging, but it's important to handle them with patience and professionalism.
Chapters
00:00 Introduction and Beer Fridge Cleanup
06:58 Removing Dog Hair from Car Interiors
13:40 The Importance of Proper Prep for Ceramic Coatings
19:05 Hidden Defects in Dealership Paint Jobs
23:30 The Need for Marketing and Paid Advertising
30:17 The Importance of Image and Branding
33:43 Investing in Marketing and Maintaining a Professional Image
41:37 Protecting Assets through Coatings and PPF
46:43 Dealing with Customers Who Think They Know Everything
53:24 The Power of Honesty and Transparency
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In this conversation, Marshall and Nick discuss various topics including their recent experiences, car purchases, extreme weather conditions, and classic car wheels.
They also touch on the importance of communication and gratitude in business. The conversation transitions smoothly between these subjects. In this conversation, Nick and Marshall discuss the importance of pickup services for high-end clients and the role of transport trailers in the detailing industry.
They also touch on the significance of knowing how to drive a manual car and the versatility of the TRX product. The conversation concludes with a discussion on where to get news and the value of service-based businesses.
Takeaways
Effective communication and gratitude are essential in business.
Extreme weather conditions can impact work schedules and require adjustments.
Classic car wheels have a unique aesthetic and are often associated with specific time periods.
The enjoyment of driving and experiencing different cars can be a motivating factor in the car care industry. Pickup services are essential for high-end clients who are unwilling to drop off their cars at a detailing shop.
Knowing how to drive a manual car is important for detailers as it allows them to move and service a wider range of vehicles.
The TRX product is highly versatile and can be used for various cleaning tasks, including tires and wheels.
It is important to choose reliable news sources and stay informed about current events.
Service-based businesses are becoming increasingly important in today's economy.
Chapters
00:00 Introduction and Discussion of Recent Experiences
02:00 Navigating Car Purchases and Personal Growth
03:58 The Importance of Communication and Gratitude in Business
07:06 Opinions and Emotions Surrounding Recent Events
09:23 Discussion of Conspiracy Theories and Climate Change
12:39 The Aesthetic Appeal of Classic Car Wheels
15:14 Navigating Extreme Weather Conditions in the Car Care Industry
19:20 The Joy of Driving and Experiencing Different Cars
22:47 Discussion of New Bronco and Design Choices
26:47 Exploring the Business Model of Industrial Cars
34:54 The Significance of Manual Cars
41:42 Choosing Reliable News Sources
55:44 The Rise of Service-Based Businesses
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In this episode, Marshall, Nick, and Brian discuss the importance of building genuine relationships in business. They emphasize the value of spending time with successful people and learning from them.
They also highlight the need for confidence in oneself and the ability to have meaningful conversations. The hosts caution against relying on inspirational quotes and social media gurus for success, and instead encourage listeners to focus on building valuable relationships and providing excellent service.
Building strong relationships is crucial for success in business. Understanding the game being played and valuing relationships with vendors and customers is key. It's important to support and spend money with people who provide value and excellent customer service.
The top 10% in any industry share information and opportunities, so it's important to maintain a good reputation. Burning bridges and badmouthing others can have negative consequences. Building relationships and choosing the right teams to align with is essential for long-term success.
Takeaways
Building genuine relationships with successful people can lead to opportunities and growth in business.
Confidence in oneself and the ability to have meaningful conversations are key factors in building relationships.
Spending time with successful individuals and learning from them can be invaluable.
Relying on inspirational quotes and social media gurus for success may not be effective.
Providing excellent service and being reliable are important aspects of building relationships in business. Understanding the game being played is crucial for success in business and life.
Building strong relationships with vendors and customers is essential.
Support and spend money with people who provide value and excellent customer service.
Maintain a good reputation and avoid burning bridges by being respectful and professional.
Choose the right teams and align yourself with people who can help you succeed.
Chapters
00:00 Introduction and Discussion on Building Relationships
13:00 The Pitfalls of Relying on Inspirational Quotes and Social Media Gurus
16:30 The Importance of Building Relationships for Success
20:33 The Impact of Relationships on Life and Business
31:35 Understanding the Game
36:21 The Value of Relationships
43:01 Supporting and Spending Money with People Who Provide Value
48:33 Maintaining a Good Reputation
53:32 Choosing the Right Teams
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In this conversation, Marshall and Nick discuss various topics, including the lack of cold beer, their experiences during the 4th of July holiday, muscle cars, and the popularity of Tesla vehicles.
They also touch on the challenges of making money on electric vehicles and the trend of customizing Tesla Cybertrucks. The conversation covers various topics including the importance of paying a premium price for top-quality service, the domino effect of detailing, the use of different products for different purposes, the unpredictability of water spotting, and the limitations of car washes.
In this conversation, Nick and Marshall discuss the importance of understanding the reality of car washes and how to communicate that to customers. They emphasize the need to manage customer expectations and explain that car washes are not always able to remove all chemicals from the surface of the vehicle, which can lead to damage.
They also discuss the concept of purpose and how it relates to choosing the right ceramic coating for a vehicle. They highlight the importance of considering the length of ownership and the customer's habits when recommending a coating. They also touch on the topics of resolve, delusion, and the challenges of running a business.
Takeaways
The availability of truly cold beer seems to be diminishing, with many establishments not keeping their beer as cold as it used to be.
The 4th of July holiday has become bigger and more significant over the years, with more people taking time off and celebrating.
Muscle cars, like the Chevelle SS, evoke nostalgia and admiration, but they may not always be as fast as modern electric vehicles like Teslas.
The Ford CEO's comments about the challenges of making money on big electric SUVs and trucks highlight the need for manufacturers to consider smaller electric vehicles.
The Tesla Cybertruck has gained popularity, but some people find the design and wraps to be unappealing or poorly executed. Paying a premium price for a service ensures that the provider will handle any mistakes or issues that arise.
The domino effect in detailing refers to the tendency for one task to lead to another, resulting in more work than initially anticipated.
Different products have different purposes and should be used accordingly. For example, rinseless or waterless products are best for light cleaning, while last step products like Slick are ideal for finishing touches.
Water spotting can occur on any surface, regardless of the type of protection applied. There is no foolproof way to prevent water spotting.
Car washes can vary in their effectiveness and may not always remove all chemicals or residue from the vehicle's surface. Car washes are not always able to remove all chemicals from the surface of a vehicle, which can lead to damage.
When recommending a ceramic coating, it's important to consider the length of ownership and the customer's habits.
Resolve and purpose are important factors in making decisions about car care.
Running a business requires both hard work and smart work.
Creating relationships and tapping into networks can greatly benefit a business.
Chapters
00:00 Introduction and Where to Find Them Online
04:10 The Disappearance of Cold Beer
09:31 The Growing Significance of the 4th of July
13:21 Muscle Cars and Nostalgia
21:10 The Popularity and Customization of Tesla Cybertrucks
24:24 The Importance of Paying a Premium Price
29:30 The Domino Effect in Detailing
32:49 Using Different Products for Different Purposes
39:48 The Unpredictability of Water Spotting
43:11 The Limitations of Car Washes
53:30 Managing Customer Expectations and the Reality of Car Washes
57:44 Choosing the Right Ceramic Coating Based on Ownership Length and Habits
01:01:36 The Importance of Resolve and Purpose in Car Care
01:06:38 The Difference Between Hard Work and Smart Work in Business
01:09:19 The Benefits of Creating Relationships and Tapping into Networks
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